F.A.Q. – Water Billing

How often will I receive a water bill and what time frame does it cover?

CTWSC sends out water bills once each month. Bills go out around the fifth of the month and the typical bill contains gallons used between the first through the last day of the previous month (approximately 29-33 days of water use). Meters are read as close to the end of each month as possible so that your consumption represents a full month’s use of water.

How is my water meter read?

CTWSC uses an automated/radio read meter reading system that allows the staff to drive throughout the service area while the reading system collects the usage data from each meter. The data is downloaded electronically into the computer at the office. The usage is automatically calculated and a bill produced. All bills are mailed from the U.S.P.S. location in Argyle. CTWSC meters also allow manual reading when necessary to confirm a reading.

Where do I send my payment?

Mail your payment to Cross Timber WSC, 2032 E. Hickory Hill Rd., Argyle, Texas 76226-3125. There is also a drop box located near the front of our office for after hours payments.  Online payments are available through our web site www.crosstimberswater.com.

When is my bill due?

All water bills are due by the 25th of the month following the period billed. For example, your water meter is read on the last day of June. A bill is sent out approximately 5 working days after the month ends (July 5th). The bill is due the 25th of the month (July 25th).

What type of payments do you accept?

Payments are accepted in cash, check, money order, credit card, debit card, electronic fund transfer (EFT) through our web site, www.crostimberswater.com, or through your bank’s Bill Pay feature. Please see our web site Pay Your Bill section for more details for paying on line. Credit or debit card payments cannot be accepted over the phone at this time.

What happens if I do not pay my water bill?

In accordance with our filed tariff, CTWSC will send you a red colored Discontinuance Notice 1-2 days after the due date (25th of the month) with a due date for paying your bill. We will add a 5% late fee to the bill and the total amount will be due within five (5) days. If payment is not received in the office by the due date on the Disconnect Notice, water service shall be subject to disconnection. If payment is made to a Corporation employee at the residence to prevent disconnection, a $25.00 service trip fee will be assessed and must be paid to prevent disconnection. If disconnection for non payment occurs, a disconnect fee of $25.00 will be charged and a reconnect fee of $25.00 will be assessed when the water is reconnected. For example, if your bill is $50.00 and is not paid on time and we disconnect the water, a 5% late fee will be added along with a $25.00 disconnect fee and a $25.00 reconnect fee. To restore service to the property, a total of $102.50 will need to be paid. If, in the interim between the date your original bill was due and the time the water was disconnected, another monthly bill has been sent, that bill also must be paid in order to restore service.

Do I need a final water reading if I am selling my property?

Yes. The property owner/name the membership is in is responsible for the water usage until the day of the closing or whatever date is agreed to by the buyer and seller as the day you want the final reading taken. To request a final water reading/bill, please call 940-584-0780 Monday – Friday, 8:00 -5:00. There are also requirements if you decide to rent or lease your home and want the water bill assigned to someone else. We can help you with that at the office.