RENTERS SERVICE APPLICATION AND AGREEMENT

     


    Residential and Commercial Water Rates Effective January 2021

    Base Service Charge

    5/8 inch Meter | $ 40.00 Base Service Charge
    1 inch Meter | $ 66.80 Base Service Charge
    1 ½ inch Meter | $ 133.20 Base Service Charge
    2 inch Meter | $ 213.20 Base Service Charge
    3 inch Meter | $ 400.00 Base Service Charge


    Water Gallonage Rates

    001 to 20,000 gallons | $ 3.40 Per 1,000 gallons
    20,001 to 40,000 gallons | $ 5.40 Per 1,000 gallons
    40,001 to 60,000 gallons | $ 7.40 Per 1,000 gallons
    Over 60,001 gallons | $ 8.40 Per 1,000 gallons

    Example Water Bills for 3/4 X 5/8 Residential Meter: (Includes $40.00 base rate / Excludes Franchise Fees and TCEQ charges)


    Gallons | Amount
    5,000 | $ 57.00
    10,000 | $ 74.00
    20,000 | $ 108.00
    40,000 | $ 216.00
    60,000 | $ 364.00
    75,000 | $ 490.00
    100,000 |$ 700.00
    200,000 |$ 1,540.00

     

    Other Fees
    Returned Check Fee: $ 25.00 Membership Fee: $ 150.00
    Reconnection Fee: $ 25.00 Meter Testing Fee: Market Price
    Service Trip Fee: $ 25.00 Late Penalty Fee: 5% of Unpaid Balance
    TCEQ Regulatory Assessment: ½ of 1% of Water Charges.
    Franchise Fees: Towns of Bartonville, Double Oak, and Copper Canyon: 2% of all water charges
    Highland Village Charge: 4% of all charges and fees collected in Highland Village
    New Meter Installation Fees: Contact Office



    Due Dates
    WE DO NOT ACCEPT POSTMARK DATES. All payments must be in the possession of CTWSC by 8:00 a.m. the following business day after the due date. If the due date falls on a holiday or weekend, payments will be accepted until 4:30 P.M. the next business day after the due date. All payments must be in possession of the Corporation on the due date to avoid a five percent (5%) late fee. If you prefer to mail your payment, we advise mailing seven (7) days in advance of the due date. We also provide an outside payment drop box for your convenience. We cannot take payment transactions over the telephone. Bank draft and Automatic Credit Card payment are available on our website – www.crosstimberswater.com. Billing Questions If you feel that there is a problem with your bill, please contact our office as soon as possible at 940-584-0780. This will ensure that your meter can be re-read promptly.
    Other CROSS TIMBERS WATER SUPPLY CORPORATION Services:
    * Online Bank Draft
    * Online Credit Card
    * Deferred Payment Agreement
    * Billing Authorization Agreement
    * Request for Service Discontinuance
    * Meter Test Authorization


    RENTERS SERVICE APPLICATION AND AGREEMENT



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    CROSS TIMBERS WATER SUPPLY CORPORATION CONFIDENTIALITY AGREEMENT

    Pursuant to House Bill 859, effective September 1, 1993, and Chapter 182 of the Texas Utilities Code, a non-profit water supply corporation can give its customers the option of
    making the customer's address, telephone number, social security number, or any personal information in a customer’s account record, or any information relating to the volume or units of utility usage or the amounts billed to or collected from the individual for utility usage confidential by request. To request this service, please complete the form below.



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    Note: We Must Still Provide This Information Under Law To Certain Persons.

    We must still provide this information to (1) an official or employee
    of the state or a political subdivision of the state, or the federal government acting in an official capacity; (2) an employee of a utility acting in connection with the employee’s duties; (3) a consumer reporting agency; (4) a contractor or subcontractor approved by and providing services to the utility or to the state, a political subdivision of the state, the federal government, or an agency of the state or federal government; (5) a person for whom the customer has contractually waived confidentiality for personal information; or (6) another entity that provides water, wastewater, sewer, gas electricity, or drainage service for compensation. A customer may rescind a request for confidentiality by providing Cross Timbers WSC written permission to disclose personal
    information.


    NEW MEMBER/CUSTOMER SERVICE AGREEMENT

     


    Agreement between CROSS TIMBERS WATER SUPPLY CORPORATION (hereinafter called the Corporation), a Corporation organized under the laws of the State of Texas and all New Customers, (hereinafter called the Customer).


    WITNESSETH:

    The Corporation agrees to sell and deliver water service to the Customer and Customer agrees to purchase and receive water service from the Corporation, in accordance with the By-Laws and rules and regulations of the Corporation as amended from time to time by the Corporation.


    The Customer shall pay the Corporation for service hereunder at the rates and upon the terms and conditions set forth in the rate schedule adopted from time to time by the Corporation’s Board of Directors.


    All water shall be metered by meters to be furnished and installed by the Corporation. The meter and/or connection is for the sole use of the Customer and is to serve water to only one dwelling or only one business, and does not permit the extension of pipe or pipes to transfer water from one property to another, nor share, resell, or sub-meter water to any other persons, dwelling, business, property, etc.


    In the event the total water supply be insufficient to meet all of the needs of the Members and Customers, or in the event there is a shortage of water, the Corporation may prorate the water available among the various Members and Customers on such basis as is deemed equitable by the Board of Directors, and may also prescribe a schedule of hours covering the use of water for garden purposes by particular Members and Customers and require adherence thereto to prohibit the use of water for garden purposes; provided that, if at any time the total water supply be insufficient to all of the needs of all Members and Customers, the Corporation must first satisfy all of the needs of all Members and Customers for domestic purposes before supplying any water for livestock purposes and must satisfy all the needs of the Members and Customers for both domestic and livestock purposes before supplying any water for gardening purposes.


    All water shall be metered by meters to be furnished and installed by the Corporation. The meter and/or connection is for the sole use of the Member or Customer and is to serve water to only one dwelling or only one business, and does not permit the extension of pipe or pipes to transfer water from one property to another, nor share, resell, or sub-meter water to any other persons, dwelling, business, property, etc.


    The Corporation shall have the right to locate the water service meter and the pipe necessary to connect the meter on the property at a point to be chosen by the Corporation, and shall have access to its property and equipment located upon premises at all reasonable times for any purpose connected with or in the furtherance of its business operations, and upon discontinuance of service shall have the right to remove any of its property from the premises.


    The Corporation’s authorized employees shall have access to the property or premises at all reasonable times for the purpose of inspecting for possible violations between the Water Supply Corporation’s system and any unknown or non potable water supply, as well as any other undesirable plumbing practices as described by the appropriate regulatory authority.


    CROSS TIMBERS WATER SUPPLY CORPORATION (PLUMBING AGREEMENT)

     

    I. PURPOSE. The Cross Timbers WSC is responsible for protecting the drinking water supply from contamination or pollution which could result from improper plumbing practices. The purpose of this service agreement is to notify each customer of the plumbing restrictions, which are in place to provide this protection. The utility enforces these restrictions to ensure the public health and welfare. Each customer must sign this agreement before the Cross Timbers WSC will begin service. In addition, when service to an existing connection has been suspended or terminated, the Cross Timbers WSC will not re-establish service unless it has a signed copy of this agreement.

     

    II. PLUMBING RESTRICTIONS. The following undesirable plumbing practices are prohibited by State regulations.
    A. No direct connection between the public drinking water supply and a potential source of contamination is permitted. Potential sources of contamination shall be isolated from the public water system by an air-gap or an appropriate backflow prevention device.
    B. No cross-connection between the public drinking water supply and a private water system is permitted. These potential threats to the public drinking water supply shall be eliminated at the service connection by the installation of an air-gap or a reduced pressure-zone
    backflow prevention device.
    C. No connection, which allows water to be returned to the public drinking water supply, is permitted.
    D. No pipe or pipe fitting which contains more than 0.25% lead may be used for the installation or repair of plumbing at any connection, which provides water for human use.
    E. No solder or flux, which contains more than 0.2 percent lead, can be used for the installation or repair of plumbing at any connection, which provides water for human use.

     

    III. SERVICE AGREEMENT. The following are the terms of the service agreement between the Cross Timbers WSC (the Water System) and Customer's Name

    A. The Water System will maintain a copy of this agreement as long as the Customer and/or the premise is connected to the Water System.
    B. The Customer shall allow his property to be inspected for possible cross-connections and other undesirable plumbing practices. These inspections shall be conducted by the Water System or its designated agent prior to initiating service and periodically thereafter. The inspections shall be conducted during the Water System’s normal business hours.
    C. The Water System shall notify the Customer in writing of any cross-connection or other undesirable plumbing practice, which has been identified during the initial inspection or the periodic re inspection.
    D. The Customer shall immediately correct any undesirable plumbing practice on his premises.
    E. The Customer shall, at his expense, properly install, test, and maintain any backflow prevention device required by the Water System. Copies of all testing and maintenance records shall be provided to the Water System.


    IV. ENFORCEMENT. If the Customer fails to comply with the terms of the Service Agreement, the Water System shall, at its option, terminate service or properly install, test, and maintain an appropriate backflow prevention device at the service connection. Any expenses associated with the enforcement of this agreement shall be billed to the Customer.


    CROSS TIMBERS WATER SUPPLY CORPORATION (ELECTRONIC METER AGREEMENT)


    I understand that the metering device for my water service is a radio frequency based meter. I also understand that because of its technology this meter has a much higher cost than a standard water meter, and if damaged, I will be liable for the replacement cost and labor.


    Furthermore, I understand that any interference with the proper operation of this meter including electric fields, magnetic fields, tampering with the physical appearance or function of and modification in any way constitutes damage to the meter. I agree that I will be held liable for replacement upon damage and understand that failure to pay any associated charges billed by CTWSC within the allowed time will result in disconnection of water service.


    By signing this application, the applicant acknowledges that he/she has read and completed the above agreements and has received and read a copy of Cross Timbers WSC’s General Information Packet that includes water rates.